Terms of Service
Terms of Service – Divine Wellness and Primary Care Effective Date: 12/15/2025
These Terms of Service (“Terms”) govern your use of services provided by Divine Wellness and Primary Care (“Company,” “we,” “our,” or “us”), including our website, clinical/wellness services, and SMS/text messaging communications.
By scheduling service or communicating with us, you agree to these Terms.
1. Business Information
Divine Wellness and Primary Care Website: divinewellnessnm.com Email: larissabaldonado@divinewellnessnm.com Phone: 505-631-0019 Service Area: Los Lunas, New Mexico and surrounding areas
SMS / TEXT MESSAGING TERMS
(Required for Dedicated Phone Number Approval)
2. Messaging Program Name
The messaging program is operated by Divine Wellness and Primary Care.
3. Program Description
By providing your phone number, you agree to receive SMS text messages from Divine Wellness and Primary Care related to:
- Appointment confirmations
- Service reminders
- Scheduling updates
- Billing notifications and invoices
- Customer support communications
- Occasional promotional offers (if applicable)
Text messages are used strictly for service-related communication and customer engagement.
⚠️ Note: If any texts could reference appointment types, treatments, or health information, this program may need to be structured to avoid transmitting PHI over unsecured SMS, and patients should consent to that specifically. Worth confirming with a compliance advisor.
4. Message Frequency
Message frequency varies depending on your service schedule and communication needs. Customers may receive messages:
- Before scheduled service visits
- When invoices are issued
- When service updates occur
- In response to inquiries
5. Message & Data Rates Disclosure
Message and data rates may apply. Standard carrier messaging and data charges may apply depending on your mobile phone plan.
6. Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP – to unsubscribe from SMS messages.
After texting STOP, you will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.
7. Help Instructions
For assistance, reply:
HELP
Or contact us directly at: Phone: [Insert Business Phone Number] Email: [Insert Business Email]
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information: 👉 [INSERT PRIVACY POLICY URL]
GENERAL SERVICE TERMS
9. Services Provided
Divine Wellness and Primary Care provides [INSERT FULL SERVICE LIST — e.g., primary care, IV therapy, peptide therapy, etc.]. Service frequency, eligibility, and pricing are agreed upon at scheduling or consultation.
10. Customer Responsibilities
⚠️ This entire section is pet-service-specific (yard access, gates, aggressive pets) and needs to be fully rewritten for a medical practice. Typical replacements include: providing accurate and complete health history, arriving on time or per the practice’s late/no-show policy, disclosing medications/allergies/conditions relevant to treatment (especially important for IV and peptide therapy), following pre/post-treatment instructions, and informed consent requirements. This should be drafted with input from the clinic’s providers and reviewed for compliance.
11. Scheduling
Appointment availability may vary due to holidays, provider schedules, or unforeseen circumstances. We reserve the right to adjust schedules as needed.
12. Payments
Payment is due according to the billing terms selected at scheduling. Failure to maintain valid payment may result in suspension or cancellation of service.
13. Cancellation
Customers may cancel service with reasonable notice prior to the next billing cycle or appointment. Same-day cancellations or no-shows may be charged as a completed visit. [Confirm the clinic’s actual no-show/late-cancellation policy and fee, if any.]
14. Limitation of Liability
⚠️ This entire section is pet-service-specific (yard damage, pet escape, fencing) and does not apply to a medical practice. A medical practice’s limitation-of-liability language needs to be drafted carefully alongside informed consent language, and typically addresses things like: individual treatment outcomes are not guaranteed, risks associated with IV/peptide therapy specifically, the practice is not a substitute for emergency care (with a clear “call 911 or go to the nearest ER” instruction), and any other disclaimers appropriate to the services offered. This should not be adapted from a pet-service template — it needs to be written from scratch with legal/clinical input.
15. Modifications to Terms
We may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.